> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/platform/control-panel/billing/payment-reminder.md).

# Payment reminder

If you have received a payment reminder from us, it means that we have not yet recorded a payment for one or more of your invoices. If you made a payment via Bankgiro or Plusgiro shortly before the reminder date, it may not yet have been registered. It typically takes 2–3 days for us to receive and process your transaction through Bankgiro or Plusgiro.

### Reminder fee

A reminder fee of SEK 45 will be added to your next invoice. If multiple reminder fees appear on your invoice, this may be due to several reminders being sent. This can occur, for example, if you have a billing interval of three months and we have had to remind you more than once.

### Non-payment does not constitute service termination

Please remember that simply not paying your invoice does not cancel your service. To terminate, you must follow the proper cancellation procedure. [Read more here](#termination).

For complete details on all terms and conditions, please refer to our [general terms & conditions](https://glesys.com/terms-policies/general-terms-and-conditions).


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