Termination

Instructions for terminating cloud and monthly billed services, including termination of services with binding periods.

Important notice: non-payment does not constitute service termination

Please be aware that non-payment of invoices does not automatically cancel your service. To properly terminate your service, you must follow the official cancellation procedure outlined below.

Terminating cloud services

To terminate a cloud server, simply delete it via the control panel. If you have prepaid, a credit invoice or refund will be issued automatically for any unused time.

Terminating monthly billed services

For services billed monthly, termination takes effect at the end of the current billing period. To terminate these services, you must submit a written notice by one of the following methods:

• By email: Send your termination request to [email protected]. The request must be sent from the email address associated with your Glesys account for verification purposes.

• By regular mail: Glesys AB Box 134 311 22 Falkenberg Sweden

Terminating services with binding periods

If you have a pending binding period, the service cannot be terminated before the end of that contractual term. Once the binding period has expired, termination must be done in the same way as for monthly billed services by submitting a written notice either by email or regular mail as outlined above.

For complete details on all terms and conditions, please refer to our general terms & conditions.