> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/platform/control-panel/billing/termination.md).

# Termination

### Important notice: non-payment does not constitute service termination

Please be aware that non-payment of invoices does not automatically cancel your service. To properly terminate your service, you must follow the official cancellation procedure outlined below.

### Terminating cloud services

To terminate a cloud server, simply delete it via the control panel. If you have prepaid, a credit invoice or refund will be issued automatically for any unused time.

### Terminating monthly billed services

For services billed monthly, termination takes effect at the end of the current billing period. To terminate these services, you must submit a written notice by one of the following methods:<br>

* **By email:** Send your termination request to <support@glesys.com>. The request must be sent from the email address associated with your Glesys account for verification purposes.
* **By regular mail:**\
  \
  Glesys AB\
  Box 134\
  311 22 Falkenberg\
  Sweden

### Terminating services with binding periods

If you have a pending binding period, the service cannot be terminated before the end of that contractual term. Once the binding period has expired, termination must be done in the same way as for monthly billed services by submitting a written notice either by email or regular mail as outlined above.

For complete details on all terms and conditions, please refer to our [general terms & conditions](https://glesys.com/terms-policies/general-terms-and-conditions).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.glesys.com/platform/control-panel/billing/termination.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.