Understanding your invoice

Our billing system is designed to be flexible and transparent, especially for virtual servers that may change over time. This guide explains how our billing works, how changes are calculated, and what to expect on your invoice.

How billing works

We use a hybrid model:

Advance billing: You pay in advance for the coming month, based on each server’s configuration at the time of invoicing.

Adjustments in arrears: Any changes made after billing (upgrades, downgrades, new or deleted servers) are calculated and adjusted on your next invoice.

This ensures you're always paying fairly for the exact resources you use.

What you’ll see on your invoice

Each invoice has two key sections:

New billing period

• Cost for all active servers and services for the coming month.

• Billed in advance.

• Example: If you’re billed monthly, you pay one month in advance for all services.

Changes since last invoice

• Adjustments for any changes during the previous month.

• Examples:

  • Added server mid-month: pay only for the days it was active.

  • Deleted server mid-month: receive a credit for unused time.

  • Upgrades/downgrades: billed or credited for the difference for the rest of the prepaid period.

Example: how changes are billed

Here’s how adjustments work in practice.

Scenario

• A server costs 100 SEK/month when created.

• Billing is monthly.

• The customer adds, upgrades, downgrades, and deletes the server at various times.

February Invoice (issued February 1st)

Includes:

• New server created mid-January → 50 SEK (half month).

• February in advance → 100 SEK.

• Total: 150 SEK.

March Invoice (issued March 1st)

Includes:

• No changes in February → no adjustments.

• March in advance → 100 SEK.

• Total: 100 SEK.

During March, the customer makes three changes:

Action	Timing in month	Adjustment
Upgrade	1/4 into March	+30 SEK
Downgrade	2/4 into March	-40 SEK
Deletion	3/4 into March	-15 SEK

April invoice (issued April 1st)

Includes:

• Adjustments for March:

  • +30 SEK (upgrade)

  • -40 SEK (downgrade)

  • -15 SEK (deletion)

  • Total adjustment: -25 SEK (credit)

• No advance charges (server was deleted in March).

• Total: -25 SEK (credit balance).

Checking your billing in the control panel

In the control panel, you can view all issued invoices, see an estimate of your next invoice based on current usage and configuration, and track pending changes that will be billed or credited, with all estimates updating automatically as you make changes to servers or services.

Need Help?

If you have questions about your invoice or need help understanding charges, contact our support team. We’re happy to assist.