Traceroute using My Traceroute (MTR)

My Traceroute is a free and open-source program to trace a network packet's way through the Internet.

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When you, as a customer, experience problems communicating with a server hosted by us, we need to see the path your network traffic takes.

We recommend using My Traceroute (MTR). It’s easy to install the application and run a traceroute to us.

Windows

• Download WinMTR from SourceForge.

• Extract the files and launch the application.

• Enter the IP address you’re having trouble with in the Host field, then click Start.

• Let the program run for about 1 minute, then press Copy Text to Clipboard.

• Paste the copied text into an email and send it to [e-mail].

Linux

• Install MTR with your package manager; on Debian, run sudo apt‑get install mtr. On Fedora, run sudo dnf install mtr.

• Open a terminal and run: mtr --report --report‑cycles 10 <IP‑address>

• Let the command finish, then copy the output text.

• Paste the copied text into an email and send it to [e-mail].

macOS

• Install the package manager Homebrew by following the instructions on https://brew.sh.

• Install MTR by running brew install mtr in a terminal.

• Open a new terminal and run: sudo mtr --report --report‑cycles 10 <IP‑address>

• Let the command finish, then copy the output text.

• Paste the copied text into an email and send it to [e-mail].