# Traceroute using My Traceroute (MTR)

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When you, as a customer, experience problems communicating with a server hosted by us, we need to see the path your network traffic takes.

We recommend using **My Traceroute (MTR)**. It’s easy to install the application and run a traceroute to us.

## Windows

* Download WinMTR from [SourceForge](https://sourceforge.net/projects/winmtr/files/latest/download).
* Extract the files and launch the application.
* Enter the IP address you’re having trouble with in the **Host** field, then click **Start**.
* Let the program run for about 1 minute, then press **Copy Text to Clipboard**.
* Paste the copied text into an email and send it to <support@glesys.se>.

## Linux

* Install MTR with your package manager; on Debian, run `sudo apt‑get install mtr`. On Fedora, run `sudo dnf install mtr`.
* Open a terminal and run: `mtr --report --report‑cycles 10 <IP‑address>`&#x20;
* Let the command finish, then copy the output text.
* Paste the copied text into an email and send it to <support@glesys.se>.

## macOS

* Install the package manager **Homebrew** by following the instructions on [https://brew.sh](https://brew.sh/).
* Install MTR by running `brew install mtr` in a terminal.
* Open a new terminal and run: `sudo mtr --report --report‑cycles 10 <IP‑address>`&#x20;
* Let the command finish, then copy the output text.
* Paste the copied text into an email and send it to <support@glesys.se>.


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