> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/compute/vmware-cloud-director-as-a-service/details/service-description.md).

# Service description

Version 2026.06.15

***

With VMware Cloud Director as a Service, your workloads utilize the Glesys VMware platform, which includes infrastructure and VMware components. VMware workloads across different Cloud accounts are securely isolated through the virtualization of networking, storage, CPU, and RAM provided by VMware Cloud Director. [Learn more](https://glesys.com/services/cloud-director)

### Features at a glance

* Glesys operations manages VMware infrastructure health and patching up through the hypervisor.
* Create and deploy VMware workload vApps and virtual machines.
* Fully customizable VM configurations (CPU, memory, storage).
* Support for hot-add compute resources and block storage.
* Fully customizable network topology with firewall, NAT, VPN, DHCP, and load-balancing services.
* Role-based access control (RBAC).

### Regional availability

The product is present in the following locations:

* dc-fbg1 (our Falkenberg DC, Sweden)
* dc-sto1 (our Stockholm DC, Sweden)

### Technical specification

| **Customer self-service**                          | No, contact sales to order                      |
| -------------------------------------------------- | ----------------------------------------------- |
| **Management**                                     | Yes, through VMware Cloud Director portal       |
| **Storage tiers**                                  | <p>Gold: 6,000 IOPS /<br>Silver: 1,200 IOPS</p> |
| **Shared CPU**                                     | Yes                                             |
| **Backup support**                                 | Yes (Veeam as an add-on)                        |
| **Snapshot support**                               | Yes                                             |
| **High Availability – automatic failover support** | Yes                                             |
| **Anti-affinity rules**                            | Yes                                             |
| **Import/export VM**                               | Yes                                             |
| **Processing of personal data**                    | Storage, transfer                               |

#### 1. NSX Networking (default, recommended)

| **Bandwidth**                   | Configurable 100 Mbps – 10 Gbps                                          |
| ------------------------------- | ------------------------------------------------------------------------ |
| **High Availability**           | Yes                                                                      |
| **VM networking**               | NAT is a requirement for providing inbound/outbound access into the VDC. |
| **IPv6 support**                | No                                                                       |
| **Internal networks limit**     | 10 networks (contact sales for more)                                     |
| **Firewall on edge GW**         | Yes                                                                      |
| **IPsec Site-to-Site**          | Yes                                                                      |
| **Client VPN**                  | No                                                                       |
| **Load balancer**               | Yes (additional cost, contact sales)                                     |
| **Remote Syslog configuration** | No                                                                       |
| **Bring your own IP**           | No                                                                       |

#### 2. Non-NSX Networking

| **Router**                  | Customer installs, configures, and supports router (hardware or software).                    |
| --------------------------- | --------------------------------------------------------------------------------------------- |
| **Bandwidth**               | As agreed upon with sales                                                                     |
| **IP adressing**            | A link network and a VLAN are required for BGP peering.                                       |
| **VM networking**           | Can be placed directly on a public network (no NAT required, dual stack IPv4/IPv6 supported). |
| **Internal networks limit** | 10 networks (contact sales for more)                                                          |
| **Bring your own IP**       | No                                                                                            |

#### **Veeam backup (optional)**

| **Customer self-service** | No, ordered through sales and need activation |
| ------------------------- | --------------------------------------------- |
| **Configurable scheme**   | Yes                                           |
| **Redundant backups**     | No                                            |

#### Veeam immutable backup

| **Customer self-service**    | No, ordered through sales                                                                                                                              |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Immutable tiers**          | Available retention periods: **7, 14, or 30 days**. The retention period is selected when the backup pool is created and cannot be modified afterward. |
| **Multiple immutable pools** | Yes. Customers can create multiple immutable backup pools with different retention periods.                                                            |
| **Can upgrade quota**        | Yes                                                                                                                                                    |

### Responsibilities

| **Infrastructure platform**            | Glesys   |
| -------------------------------------- | -------- |
| **Update resource quota (by request)** | Glesys   |
| **Manage workloads**                   | Customer |
| **Create network topology**            | Customer |
| **Configure network services**         | Customer |
| **Monitoring environment**             | Customer |
| **Patching and updating OS**           | Customer |
| **Troubleshooting OS**                 | Customer |
| **Backup management and validation**   | Customer |
| **Restore from backup**                | Customer |