> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/compute/vmware-virtual-machines/details/service-description.md).

# Service description

Version 2026.08.27

***

Our VMware platform offers a scalable and secure hosting solution. It features a high availability (HA) function that ensures virtual machines are automatically relocated to a healthy host in the event of a host failure. The product also supports both private and public VLANs in most of our locations. VMware VMs is the ideal choice for private clouds, demanding corporate applications, and e-commerce websites. [Learn more](https://glesys.com/vps/platforms/vmware)

### Regional availability

The product is present in the following locations:

* dc-fbg1 (our Falkenberg DC, Sweden)
* dc-sto1 (our Stockholm DC, Sweden)
* dc-oul1 (our Oulu DC, Finland)
* dc-ams1 (partner DC in Amsterdam)
* dc-lon1 (partner DC in London)
* dc-osl1 (partner DC in Oslo)

### Technical specification

All virtualization hosts are built on the fastest Intel® hardware for optimal performance.

The network infrastructure is built on Cisco hardware.

#### General information

| **Customer self-service**       | Yes, managed in the control panel               |
| ------------------------------- | ----------------------------------------------- |
| **Available OS template**       | AlmaLinux, Debian, Ubuntu, Windows              |
| **Shared CPU\***                | Yes                                             |
| **Backup support**              | Yes (as an integrated add-on)                   |
| **Automatic failover support**  | Yes                                             |
| **Additional disk support**     | Yes                                             |
| **Cloud-init support**          | Yes (configuration via API)                     |
| **Disk types**                  | <p>Gold: 6,000 IOPS /<br>Silver: 1,200 IOPS</p> |
| **Anti-affinity rules**         | Yes (contact support for help)                  |
| **Bring your own IP**           | Yes (contact sales for help)                    |
| **Bring your own ISO**          | Yes (contact support for help)                  |
| **Import/export VMs**           | Yes (contact support for help)                  |
| **Private networks**            | Yes (VLAN-based and segment-based)              |
| **Processing of personal data** | Storage, transfer                               |

<sub>\* Normal use is at or below 50% of the average daily usage per core.</sub>

#### Location-specific for Falkenberg, Stockholm, and Oulu\*\*

| **CPU cores**                   | 1–32 cores (increase/decrease with restart)                                     |
| ------------------------------- | ------------------------------------------------------------------------------- |
| **Memory**                      | 1–256 GiB (increase/decrease with restart)                                      |
| **Primary disk size**           | 20 GiB – 16 TiB (increase with restart)                                         |
| **Primary storage type**        | Gold / Silver (SSD and NVMe-backed storage)                                     |
| **Additional disks**            | Up to 3 disks on either Gold or Silver storage                                  |
| **Additional disk limitations** | <p>Gold: Max size per disk is 1 TiB /<br>Silver: Max size per disk is 4 TiB</p> |
| **Encryption at rest**          | Yes                                                                             |
| **Networking**                  | 10 Mbps–10 Gbps (increase/decrease without restart)                             |

<sub>\*\* VLAN support for Oulu will be available soon.</sub>

#### Location-specific for Amsterdam, Oslo, and London\*\*\*

| **CPU cores**                   | 1–16 cores (increase/decrease with restart)                                     |
| ------------------------------- | ------------------------------------------------------------------------------- |
| **Memory**                      | 1–64 GiB (increase/decrease with restart)                                       |
| **Primary disk size**           | 20–600 GiB (increase with restart)                                              |
| **Primary storage type**        | Gold                                                                            |
| **Additional disks**            | Up to 3 disks on either Gold or Silver storage                                  |
| **Additional disk limitations** | <p>Gold: Max size per disk is 1 TiB /<br>Silver: Max size per disk is 4 TiB</p> |
| **Encryption at rest**          | Yes                                                                             |
| **Networking**                  | 10 Mbps–1 Gbps (increase/decrease without restart)                              |

<sub>\*\*\* VLANs are not supported in London.</sub>

#### **Integrated backup (optional)**

| **Customer self-service** | Yes, managed in the control panel             |
| ------------------------- | --------------------------------------------- |
| **Backup plan**           | One daily backup with 14-day retention        |
| **Backup location**       | Separate data center from the virtual machine |
| **Configurable scheme**   | No                                            |
| **Redundant backups**     | None (single backup copy)                     |

### Responsibilities

| **Infrastructure platform**                                        | Glesys                            |
| ------------------------------------------------------------------ | --------------------------------- |
| **Securing VM – configuring firewall, intrusion prevention, etc.** | Customer                          |
| **Patching and updating the OS**                                   | Customer                          |
| **Troubleshooting OS**                                             | Customer                          |
| **Backup platform**                                                | Glesys                            |
| **Restore from backup**                                            | GleSYS (contact support for help) |
| **Backup validation**                                              | Customer                          |