Import and export of virtual machines

It's possible to import and export virtual machines to and from Glesys VMware service.

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If you want to import or export a VMware server in GleSYS Cloud, we can help you. You do this by contacting our support team. The pricing is as follows:

• The price for an import is free as long as you commit to a six‑month term. Otherwise, we charge a one‑time fee of 1 952 SEK per server.

• The price for an export is 1 168 SEK per server.

Import a VM to Glesys Cloud

Step 1 – Set up the server that the image will be imported to

If you are not already a customer, you first need to create a free Glesys Cloud account. In the control panel, create a new VMware server, and in the drop‑down list of our predefined templates, choose None.

It is important that you match the size of the hard drive (what we refer to as "storage" in the user interface) with the image you plan to import. Choose an appropriate number of CPU cores (vCPU) and memory (RAM).

Step 2 ­– Send your image file to us

We accept images in the OVF format (.ovf, .vmdk). If you need to convert from another virtual‑disk format, such as VHDX, you can use qemu-img, which is available for both Linux and Windows.

It’s recommended to install vmware‑tools or open‑vm‑tools before creating the image, as this improves things like mouse support in Windows.

When you’re done with the steps above, email [email protected] and attach the following information:

• Your new VMware server’s ID: wpsXXXXXX (appears after your hostname in Glesys Cloud).

• Operating system: e.g., Windows Server 2019 or Debian 10.

• Previous hypervisor: e.g., Microsoft Hyper‑V, VMware vSphere, or Citrix XenServer.

• Where we can access the image you want to import, for example, via FTP, SSH, or Object Storage.

Step 3 – Import of the image file

We will get back to you when we are ready to perform the import and if we have any additional questions. Once the import is complete, you will receive a confirmation, and you can connect to the new server via the console in our control panel to configure IP addresses, netmasks, and gateways.

We import the data as‑is and do not modify the file system or anything similar. If the server does not boot after the initial import, we will contact you so that you can troubleshoot and resolve any issues. If you need assistance, we can provide it for an hourly fee.

Export a VM from Glesys Cloud

Send an email with the server ID (wpsXXXXXX) of the VMware server you want to export to [email protected].

To demonstrate that you or your organization has the right to request an export, the user (email address) listed as the owner of the organization to which the server belongs must email us.

If you are exporting a Windows server, you must first uninstall your product key before contacting us. To do this, open a Command Prompt with administrator privileges and run the command: slmgr /upk.

When your export is ready, we will get back to you with a download link.

Once you have downloaded and verified the files, you should delete the VM from Cloud to avoid further costs. Please note that for accountability and security reasons, all deletions must be performed by the customer. We will not delete exported VMs on the customer’s behalf.