> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/data-center-services/remote-hands/service-description.md).

# Service description

***

We offer a wide range of remote hands services, including:

* On-site technical assistance.
* Hardware installations.
* Interface card removal and installation.
* Simple troubleshooting.
* Patching equipment to a patch panel based on a supplied patching schedule.
* Inventory of equipment, recording serial numbers, and documenting the installation status with digital photos.
* Shipping and receiving activities.

### Regional availability

Remote Hands is available in all our data centers during business hours. However, if a customer needs colocation in a partner data center, they must negotiate the Remote Hands service.

Business hours per site are as follows:

* dc-fbg1 (our Falkenberg DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
* dc-sto1 (our Stockholm DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
* dc-oul1 (our Oulu DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)

#### Response time to requests

We will assist you as quickly as possible; however, it may take up to two business days to begin the task, depending on the workload.

### Responsibilities

| Project management:                                                       | Customer |
| ------------------------------------------------------------------------- | -------- |
| Provide a detailed list of tasks that a skilled technician must complete: | Customer |
| Responsible for any hardware or software that is improperly installed:    | Customer |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.glesys.com/products/data-center-services/remote-hands/service-description.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.