Service description
Version 2026.07.08
We offer a wide range of remote hands services, including:
On-site technical assistance.
Hardware installations.
Interface card installation and removal.
Simple troubleshooting.
Patching equipment according to a supplied patching schedule.
Equipment inventory, including serial number recording and installation documentation with digital photos.
Shipping and receiving activities.
How to request Remote hands
To ensure efficient handling, please include clear and detailed instructions when submitting your Remote hands request.
Sweden
Remote hands requests for Swedish data centers can be submitted through the customer control panel.
Available for customers with an assigned colocation rack only.
Finland
Remote hands requests for our Finnish data centers should be submitted to support@glesys.com.
Regional availability
Remote hands is available in all our data centers during business hours. However, if a customer needs colocation in a partner data center, they must negotiate the Remote Hands service.
Business hours per site are as follows:
dc-fbg1 (our Falkenberg DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
dc-sto1 (our Stockholm DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
dc-oul1 (our Oulu DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)
dc-por1 (our Pori DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)
dc-tam1 (our Tampere DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)
Response time
We aim to begin Remote hands requests as soon as possible. Depending on workload and site availability, work may begin within two business days.
Responsibilities
Project management
Customer
Providing clear and detailed instructions for the requested work
Customer
Verifying that the requested work is technically correct and appropriate
Customer
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