Service description

Version 2025.05.14

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We offer a wide range of remote hands services, including:

• On-site technical assistance.

• Hardware installations.

• Interface card removal and installation.

• Simple troubleshooting.

• Patching equipment to a patch panel based on a supplied patching schedule.

• Inventory of equipment, recording serial numbers, and documenting the installation status with digital photos.

• Shipping and receiving activities.

Regional availability

Remote Hands is available in all our data centers during business hours. However, if a customer needs colocation in a partner data center, they must negotiate the Remote Hands service.

Business hours per site are as follows:

• dc-fbg1 (our Falkenberg DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)

• dc-sto1 (our Stockholm DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)

• dc-oul1 (our Oulu DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)

Response time to requests

We will assist you as quickly as possible; however, it may take up to two business days to begin the task, depending on the workload.

Responsibilities

Project management:	Customer
Provide a detailed list of tasks that a skilled technician must complete:	Customer
Responsible for any hardware or software that is improperly installed:	Customer