> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/data-center-services/remote-hands/service-description.md).

# Service description

***

We offer a wide range of remote hands services, including:

* On-site technical assistance.
* Hardware installations.
* Interface card installation and removal.
* Simple troubleshooting.
* Patching equipment according to a supplied patching schedule.
* Equipment inventory, including serial number recording and installation documentation with digital photos.
* Shipping and receiving activities.

### How to request Remote hands

To ensure efficient handling, please include clear and detailed instructions when submitting your Remote hands request.

#### Sweden

Remote hands requests for Swedish data centers can be submitted through the customer [control panel](https://cloud.glesys.com/login).

Available for customers with an assigned colocation rack only.

#### Finland

Remote hands requests for our Finnish data centers should be submitted to <support@glesys.com>.

### Regional availability

Remote hands is available in all our data centers during business hours. However, if a customer needs colocation in a partner data center, they must negotiate the Remote Hands service.

Business hours per site are as follows:

* dc-fbg1 (our Falkenberg DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
* dc-sto1 (our Stockholm DC, Sweden) – Monday to Friday, 08:00 to 17:00 (CET/CEST)
* dc-oul1 (our Oulu DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)
* dc-por1 (our Pori DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)
* dc-tam1 (our Tampere DC, Finland) – Monday to Friday, 07:00 to 15:00 (CET/CEST)<br>

#### Response time

We aim to begin Remote hands requests as soon as possible. Depending on workload and site availability, work may begin within two business days.

### Responsibilities

| Project management                                                       | Customer |
| ------------------------------------------------------------------------ | -------- |
| Providing clear and detailed instructions for the requested work         | Customer |
| Verifying that the requested work is technically correct and appropriate | Customer |