> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/other/backup-bacula/details/service-description.md).

# Service description

Version 2024.01.01

***

Bacula is a set of open-source programs that enables system administrators to manage data backup, recovery, and verification across a network of various computers.

### Technical specification

| **Customer self-service**       | No                                                      |
| ------------------------------- | ------------------------------------------------------- |
| **Type of backup**              | File-level backup                                       |
| **Backup plan**                 | At least a daily backup with a 14-day retention policy. |
| **Custom schemes**              | No                                                      |
| **Encryption at Rest**          | No                                                      |
| **Redundant backups**           | No                                                      |
| **Processing of personal data** | Storage, transfer                                       |

### Responsibilities

<table data-header-hidden><thead><tr><th width="363.453125"></th><th></th></tr></thead><tbody><tr><td><strong>Backup activation</strong></td><td>Glesys (the customer is providing the path to the backup destination)</td></tr><tr><td><strong>Restore from backup</strong></td><td>Glesys (contact our support for assistance)</td></tr><tr><td><strong>Ensure the backup operation is completed without any issues</strong></td><td>Customer (based on a daily email report)</td></tr><tr><td><strong>Backup validation</strong></td><td>Customer</td></tr></tbody></table>