> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/other/email/details/service-description.md).

# Service description

***

### Technical specification

| **Customer self-service**       | Yes, managed in the control panel                        |
| ------------------------------- | -------------------------------------------------------- |
| **Spam filter**                 | Yes                                                      |
| **Anti-virus**                  | Yes                                                      |
| **Catch-all email address**     | No                                                       |
| **DMARK support**               | Yes                                                      |
| **DKIM support**                | Yes                                                      |
| **SRS support**                 | No                                                       |
| **CalDAV support**              | No                                                       |
| **Transactional emails**        | No                                                       |
| **Automatic backup**            | Yes, one per day with 90-days retention\*                |
| **Configurable backup**         | No                                                       |
| **Restore from backup**         | Yes, [contact support](mailto:sales@glesys.com) for help |
| **Maximum messages per day**    | 600 delivered messages                                   |
| **File attachment size limit**  | 40 MB                                                    |
| **Processing of personal data** | Storage, transfer                                        |

<sub>\* If you use the POP3 protocol, your emails will not be backed up.</sub>

### Webmail features

| **Address book**                 | :white\_check\_mark: |
| -------------------------------- | -------------------- |
| **Reset password**               | :white\_check\_mark: |
| **Configure anti-spam policies** | :white\_check\_mark: |
| **Out-of-office status**         | :white\_check\_mark: |

### Responsibilities

| **Infrastructure platform**         | Glesys   |
| ----------------------------------- | -------- |
| **Configure domain SPF/MX records** | Customer |
| **Email client setup**              | Customer |
| **Email client troubleshooting**    | Customer |
| **Restore from backup**             | Glesys   |
| **Backup verification**             | Customer |