# Glesys webmail — FAQ

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With Glesys webmail, you can read and send email directly from a web browser. In this article, we answer the most common questions concerning the webmail service.

## Why aren’t all folders/directories visible?

There is a setting on our mail servers that determines whether a folder should be displayed or not. This setting applies to all mail clients you use, not just the webmail interface.

To change which folders are shown or hidden, click **Manage Folders** at the bottom left corner.

Folders with an eye‑crossed‑out icon are hidden, while the others are visible. To toggle a folder’s visibility, click the icon.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.glesys.com/products/other/email/how-tos/use-the-glesys-webmail/glesys-webmail-faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.