> For the complete documentation index, see [llms.txt](https://docs.glesys.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.glesys.com/products/other/email/how-tos/use-the-glesys-webmail/glesys-webmail-faq.md).

# Glesys webmail — FAQ

Frequently asked questions for the webmail.

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With Glesys webmail, you can read and send email directly from a web browser. In this article, we answer the most common questions concerning the webmail service.

## Why aren’t all folders/directories visible?

There is a setting on our mail servers that determines whether a folder should be displayed or not. This setting applies to all mail clients you use, not just the webmail interface.

To change which folders are shown or hidden, click **Manage Folders** at the bottom left corner.

Folders with an eye‑crossed‑out icon are hidden, while the others are visible. To toggle a folder’s visibility, click the icon.