# Incident management Glesys maintains documented procedures to detect, report, assess, respond to, and learn from incidents affecting network and information systems. ### Key elements: * **Detection and reporting**: Incidents are detected via monitoring tools, logs, and user reporting, and are reported through established internal channels. * **Categorization & prioritization:** Incidents are categorized (e.g., Security/PII/IT) and prioritized using urgency/impact with target response and resolution times. * **Roles and escalation:** Security incidents involve the Security Manager; PII incidents involve the DPO; responsibilities are defined for managers and staff. * **Root cause & continual improvement:** Post-incident reviews are performed and corrective actions are tracked to prevent recurrence. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.glesys.com/security/security-measures/incident-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.